11 be Privacy Policy – Our Commitment to Protecting Your Information

Introduction to Privacy Policy

11 be places the highest priority on the privacy of users in Bangladesh and is fully committed to protecting your personal information. This privacy policy explains what types of information we collect, how it is used, and how securely your data is stored. By using our platform, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using the platform. We may update this policy from time to time and you will be notified of any changes in a timely manner.

What Information We Collect

When you create an account on 11 be, we collect your name, email address, mobile number, and date of birth. National ID or passport information may also be requested for identity verification purposes. For financial transactions, payment method details are collected, though full card numbers are never stored. Your device type, browser, IP address, and activity logs on the platform are recorded automatically. This information is used to improve our service quality and ensure security.

Purpose of Data Use

Collected information is primarily used to manage your account, process transactions, and provide customer support. Your activity data is analyzed to ensure platform security and prevent fraud. By analyzing your preferences and usage patterns, we present more relevant content and offers. Data may also be used to fulfill legal obligations and meet regulatory requirements. With your consent, contact information may be used to send relevant updates and notifications.

Data Sharing Policy

11 be never sells or commercially transfers your personal information to third parties. However, limited data may be shared with trusted service providers for payment processing, identity verification, and technical support. These partners operate under strict confidentiality agreements and may not use your information for any other purpose. In cases of court orders or legal obligations, information may be disclosed to the relevant authorities. In such situations, we always share only the minimum necessary information.

Data Protection Methods

We use industry-standard SSL encryption and secure server infrastructure to protect your information. Advanced encryption technology is applied when storing sensitive data to fully prevent unauthorized access. Our systems undergo regular security audits and any vulnerabilities are resolved promptly. Only authorized personnel can access your data, and all their activities are logged. However, since absolute security on the internet cannot be guaranteed, we also advise you to stay vigilant in protecting your own account.

Cookies & Tracking Technologies

Our platform uses cookies to manage sessions and improve user experience. Cookies are used to remember your login status and personalize content according to your preferences. Analytical cookies help us understand which parts of the platform users engage with most. You can disable cookies through your browser settings, though this may limit some platform features. We do not use any third-party advertising tracking cookies.

Your Rights & Control

Under applicable Bangladesh law, you have the right to view, correct, and delete your own information. You can contact our support team at any time to request a copy of your data. If you request account closure, we will delete data not subject to legal obligations within the designated timeframe. To opt out of marketing communications, use the unsubscribe option in any message. For any complaints or questions regarding your information, please contact our FAQ View the page.

Data Retention Period

We retain necessary information while your account is active. Even after account closure, financial transaction records are kept for a specified period as required by law. Security logs are generally retained for up to 90 days and then automatically deleted. In cases of legal disputes or investigations, relevant data may be retained for a longer period. Once the designated retention period ends, data is securely destroyed to prevent any unauthorized use.

Policy Changes & Updates

We reserve the right to update this privacy policy as needed. If any significant changes are made, you will be notified in advance via email or through the platform. The updated policy will take effect from the date of publication, and continued use of the platform will be considered acceptance of the new policy. We recommend that you visit this page regularly and stay informed about the latest updates. To learn more about our privacy policy, please visit our FAQ View the page or Terms & Conditions Read.